Frequently asked questions
How does the AI help reduce privacy risks?
Instructions and a conservative wording check aim to avoid patient-relationship implications and clinical details. AI can still make mistakes, and these safeguards are not a guarantee of HIPAA compliance. Carefully read and edit every draft before posting. Nothing is posted on your behalf.
What should I paste into the draft tool?
Remove names, contact information, chart notes, treatment details, and other identifying or sensitive information before submitting. Public availability does not make information safe to resend. The text you submit goes to Anthropic to generate a draft; an output wording check cannot undo that transfer. Do not use the tool for protected health information unless your organization has verified the necessary agreements and safeguards.
Does the private feedback form stop bad reviews?
No. Everyone sees the same optional private form, regardless of rating, and can post publicly without submitting it. Private feedback is not proof that a public review was prevented. The form is for general service feedback, not clinical or urgent messages.
Where do I read private feedback?
Open the private feedback inbox on your dashboard. Reload to see new submissions and use Previous or Next for older messages. Email notifications and read/resolved tracking are not enabled, so your office needs to check the inbox regularly.
What counts toward my monthly draft limit?
Each draft you successfully generate counts as one, including regenerating a draft for the same review. Drafts that fail with an error don't count. Starter includes 30 drafts per month and Pro includes 100. Your count resets automatically every 30 days, and the dashboard shows how many you've used.
How does the free trial work?
Both plans start with a 14-day free trial. You won't be charged if you cancel before the trial ends, and we'll email you a reminder before it converts to a paid plan.
How do I cancel?
Click Manage billing on your dashboard, then cancel your subscription. No phone call or email needed.
I forgot to cancel my trial. Can I get a refund?
Yes. Email support@getreputationshield.net within 30 days of the charge and we'll cancel and refund it in full.
How do I delete my data?
Email support@getreputationshield.net from your account email address. We'll confirm and delete your account and practice data within 30 days. See our Privacy Policy for details.
Still have a question? Email support@getreputationshield.net.